Privacy Policy

1. Introduction

Care First (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

• Personal Identification Information: Name, email address, phone number, date of birth, and similar contact details you provide when registering or booking an appointment.
• Health Information: Medical history, symptoms, or other health data you voluntarily share with our practitioners.
• Usage Data: Pages visited, time spent, browser type, device information, and IP address collected automatically via cookies and analytics.
• Communications: Messages, feedback, or support requests you send us.

3. How We Use Your Information

• To provide, operate, and improve our healthcare services.
• To communicate with you about appointments, results, and updates.
• To personalise your experience on our platform.
• To comply with legal and regulatory obligations.
• To detect and prevent fraud or misuse of our services.

4. Sharing Your Information

We do not sell or rent your personal data. We may share information with:

• Healthcare professionals directly involved in your care.
• Trusted service providers (e.g., cloud hosting, analytics) under strict confidentiality agreements.
• Regulatory or law enforcement authorities where required by law.

5. Cookies & Tracking

We use essential cookies to operate our platform and, where you consent, analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings at any time.

6. Data Security

We implement industry-standard technical and organisational measures to safeguard your data, including TLS encryption in transit and AES-256 encryption at rest. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (“right to be forgotten”).
• Object to or restrict certain processing activities.
• Receive a portable copy of your data.

To exercise any of these rights, please contact us at privacy@carefirst.health.

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by applicable law (e.g., medical record retention obligations).

9. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on this page with a revised “Last updated” date. Your continued use of our services after any change constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact our Data Protection team: